Privacy Policy

Information We Collect

When you interact with our drawing fundamentals platform, we gather various kinds of information to tailor learning experiences and improve our services.

Personal Information

We collect data you provide directly to us when creating an account or reaching out. This includes your name, email address, phone number, and any messages you send via our contact forms. When you enroll in our drawing courses, we also collect details about your artistic background and learning goals.

Usage Data

We automatically collect details about how you use our site and learning platform. This covers pages visited, time spent in different sections, completed drawing exercises, and technical data such as your IP address, browser type, and device information.

Cookies and Tracking

Our site employs cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and assess site performance. You can manage cookie settings in your browser preferences.

• Essential cookies necessary for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to recall your settings
• Marketing cookies to deliver relevant content

How We Use Your Information

Your personal information helps us provide high-quality educational content and keep our drawing platform running smoothly. We are committed to handling your data responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor your progress across skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization helps create more effective pathways for developing your drawing fundamentals.

Communication and Support

Your contact details let us respond to inquiries, share important course updates, and provide technical support when needed. We may also send periodic newsletters about new drawing techniques, featured artwork, or platform improvements if you’ve opted in to our communications.

Platform Improvement

Usage data helps us identify which drawing exercises are most helpful, pinpoint areas where learners struggle, and create new content to address common learning challenges. This analysis is conducted in aggregate form to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain circumstances, we may use or disclose your information to comply with Canadian privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We work with trusted third-party service providers who help us run our platform, process payments, send emails, and offer customer support. These providers access only the information needed for their services and are contractually bound to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If SierraCrownRover is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would inform you via email and provide details about any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by Canadian law, a court order, or government requests. This includes situations involving potential threats to physical safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information.

Access and Correction

You can request access to the personal data we hold about you and ask us to correct any inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal data, and we will comply unless we have legitimate grounds to retain it for legal compliance, fraud prevention, or valid business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You will continue to receive essential communications about your account and course enrollment.

Cookie Management

Most web browsers allow you to manage cookies through their settings. You can choose to accept all cookies, reject certain types, or receive notifications before cookies are stored. Blocking essential cookies may affect website functionality.

Data Security and Retention

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, meet legal obligations, or resolve disputes. Account details are typically kept for three years after closure, while course progress data may remain for up to seven years for educational record purposes.

International Transfers

While our main operations are in Canada, some service providers may process data in other countries. We ensure adequate protections through contractual safeguards and compliance with Canadian privacy law requirements for international transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in compliance with Canadian privacy laws.

For users under 18 years old, we require parental consent before collecting personal data. Parents or guardians can review their child's information, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we've collected from their child, request that we delete this information, and prohibit further collection or use of their child's data. We provide clear mechanisms for parents to exercise these rights.

If you believe we have unintentionally collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. We will inform you of significant changes via email or prominent notices on our website.

Minor updates may be posted without individual notice, so we encourage you to review this policy regularly. The "Last Updated" date at the top indicates when the most recent changes were made.

Your continued use of our platform after policy updates indicates your acceptance of the revised terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.